Check out our FAQ section for quick answers to common questions.
If you don’t find what you’re looking for, feel free to reach out to us at support@ninetyninedreams.com — we're happy to assist you!
Frequently Asked Questions
General
What makes Ninetynine Dream's lashes unique?
Ninetynine Dream's lashes feature high-quality synthetic fibers, ultra-thin, durable bands, and long-lasting curls. They are cruelty-free, lightweight, and beginner-friendly, making them perfect for any look!
What do I do if I received a defective order?
We’re so sorry if something isn’t quite right with your order, that’s never the experience we want for you! Don’t worry, we’ve got you. Just snap a few clear photos of the issue and email us at support@ninetyninedreams.com. We’ll take a look right away and help resolve the issue for you! 💖
Can I make changes or cancel my order?
We're happy to help with any changes, ust make sure to reach out before your order is fulfilled! 💌 Orders move fast, so the sooner you contact us, the better.
Need to update your address or add an item? Email us at support@ninetyninedreams.com, and we’ll do our best to assist you!
Why was my order canceled?
During busy times, some items may sell out quickly or require last-minute adjustments. If your order ends up being canceled, we’re so sorry for the inconvenience, but don’t worry, we will let you know and you will automatically be refunded!
How can I start a subscription?
Want to start a subscription? It’s easy—just select the “Subscribe & Save” option on any product page to begin your subscription.
How can I cancel a subscription?
Cancellations are available after two paid billing cycles! 😊 For all the details, please check out this guide.
How long does a refund take?
Refunds usually take 2–7 business days to return to your original payment method, depending on your bank or payment provider!
What payment methods do you accept?
We currently accept:VISA · MasterCard · American Express · Discover · Diners Club · JCB · UnionPay · Elo · PayPal · Shop Pay · Google Pay · Amazon Pay · Venmo · WeChat Pay · Alipay · AlipayHK · KakaoPay · GiroPay · Bluecode · Verkkopankki
💳 Available payment methods may vary slightly depending on your region.
Frequently Asked Questions
Lash Care & Application
Are your lashes cruelty free?
Yes! All our lashes are 100% cruelty-free and made from high-quality synthetic fibers. 🫶🏼
Do your lashes work for sensitive eyes?
Yes! Our lashes are made with comfort in mind and are perfect for sensitive eyes. 🌟 We use high-quality synthetic fibers that are super gentle on both your skin and eyes!
What style of lashes do you offer?
We offer a wide variety of styles to match your vibe, from natural to dramatic, spiky, Manhua-inspired, strip, individual, and even lower lashes. 💕
Are your lashes re-usable?
Yes! All of our lashes are reusable. Gently remove any glue or residue with our remover oil, dab the lashes clean with a soft tissue, and place them back in their case to keep them fresh and in great shape. 🥰
How long do the lashes last?
Daily Lashes Glue: Perfect for everyday wear! Holds securely for up to 3 days if not removed daily.
Bond & Seal: Our long-lasting option! Stays put for 4–7 days and is water, sweat, wind, and tear-proof!!
The Ultimate Guide To Choosing The Best Lashes
False lashes can truly transform your look, but finding the right style for your features and vibe is key to flawless results. Whether you're going for a natural, elegant style or something bold and dramatic, the right lashes can enhance your features and boost your confidence.
Why Won't My Lashes Stick?
If you’re wondering why your lashes won’t stick, don’t worry, we’ve got you. Here are the most common reasons your lashes might be acting up, and easy fixes to get them looking flawless ✨ We’ve all been there: you’re trying to get your lashes on just right, but they keep popping off, sliding around, or refusing to stick altogether.
A Comprehensive Guide To Lash Application & Removal
Whether you're new to lashes or a seasoned pro, having the right technique makes all the difference. This step-by-step guide will walk you through how to apply and remove all our lash styles using both our Daily Eyelash Glue, Bond & Seal, and Eyelash Glue Remover.
Frequently Asked Questions
Shipping
U.S SHIPPING
INTERNATIONAL SHIPPING
How long does shipping take?
Orders are typically processed within 1 business day! 🥰 After processing:
For U.S. orders: Shipping usually takes 2–4 business days.
For international orders: Shipping usually takes 3–7 business days.
Where do you ship from & what countires do you ship to?
We ship from California, USA, and offer both domestic and international shipping. ✈️
If your country isn’t listed at checkout, don’t worry, just email us at support@ninetyninedreams.com, and we’ll do our best to see if we can add it to our shipping list!
How can I qualify for free shipping?
Enjoy FREE U.S. SHIPPING on orders over $30! 💌
International customers, we’ve got you too!
Free shipping is available, and the minimum spend varies by country. Want to see your country’s rates? Check out the shipping chart above!
What if my package has been lost or stolen?
If your order shows as “delivered” but you can’t find it, we’re here to help! 💌
First, we recommend checking around your delivery area, mailbox, mailroom, with neighbors, or your leasing office. Sometimes packages get tucked away or accepted on your behalf.
Still can’t locate it? Just reach out to us at support@ninetyninedreams.com, and our customer care team will be happy to assist you!
Frequently Asked Questions
Returns
What is your return policy?
For full details, please visit our in-depth return policy HERE! 🎀
How do I start a return?
Check out our Return Policy page for a step-by-step guide on how to request a return! 🫶🏼
Need help or have questions? Feel free to email us anytime at support@ninetyninedreams.com!
Frequently Asked Questions
International Shipping & Duties (For Non-U.S Orders)
Will I be charged customs fees on my international order?
If you’re ordering from outside the U.S., your local customs office might add taxes, duties, or other fees when your package arrives. ✈️🌍
These charges aren’t included in the shipping cost at checkout, they’re set by your country and paid separately. We totally get that it can be a surprise, so feel free to check with your local postal service if you're unsure!
How are customs fees calculated?
Customs fees are set by your country’s local authorities and can vary depending on things like the value of your order and the type of products you're purchasing!
Since every country is a little different, rates may vary. We recommend checking with your local customs office if you’re unsure!
Do I have to pay customs fees during checkout?
Nope, customs fees aren’t charged at checkout. 😊 Once your package arrives in your country, your courier or local customs office will get in touch if any duties or taxes need to be paid before delivery.
Who is responsible for customs fees?
As the recipient, you’ll be responsible for any customs fees, taxes, or import charges your country may apply.
We wish we could cover them for you, but unfortunately, Ninetynine Dreams isn’t able to pay these fees on your behalf. 💖
Want more details?
For more details on customs duties and taxes, feel free to check out our full Shipping Policy. It’s all there to help keep things crystal clear! ✨
Do you offer international returns?
At this time, we’re unable to offer free returns for international orders, we’re so sorry about that! 💌