How long will it take to receive my order?

Orders are typically processed within 1 business day. After processing:For U.S. orders: Shipping usually takes 2–4 business days.For international orders: Shipping usually takes 3–7 business days.

How to track my order?

Please track your order at our Tracking page.

Do you ship internationally?

Yes, we ship internationally! Orders are typically processed within 1 business day. Shipping fees vary based on your location, and delivery usually takes 3–7 business days after processing.

I never got my order, what to do?

Please ensure you’ve tracked your order through our Tracking page. If you’re unable to find updates or need further assistance, feel free to email us at support@ninetyninedreams.com, and we’ll initiate an investigation with the shipping carrier on your behalf.

Can I make changes or cancel my order?

We’re happy to assist with making changes to your order before it ships. Please note, however, that our orders are processed very quickly, so it’s important to reach out as soon as possible if you need any adjustments.If you'd like to add items or modify your order, just let us know before it’s shipped, and we’ll be happy to help. If you’ve made an error in your order, you can return the items once you’ve received them.For address changes, please contact us at support@ninetyninedreams.com before the shipment is processed, and we’ll gladly update it for you.

Why was my order cancelled?

During periods of high demand, there is a possibility that your order may be canceled due to inventory selling out or necessary adjustments. If such a cancellation occurs, rest assured that all charges will be automatically refunded.

What do I do if I received a defective order?

The chances of receiving a defective item are extremely rare, but in the unlikely event that it occurs, please take clear photos showing the issue and reach out to us at support@ninetyninedreams.com. We’ll quickly evaluate the situation and assist you with a replacement or refund.

Where do you ship from & what countries do you ship to?

Our shipping origin is California, United States, and we offer shipping both within the United States and internationally. In case your international country is not listed as a shipping option, please don't hesitate to get in touch with us at support@ninetyninedreams.com. We'll make every effort to explore the possibility of adding your country to our shipping destinations.

How can I qualify for FREE SHIPPING?

Enjoy FREE U.S. SHIPPING on orders over $30!For international customers, we also offer FREE SHIPPING. You can see how much you need to spend to qualify for free shipping in your cart.

How long does shipping take?

Orders are typically processed within 1 business day. After processing:For U.S. orders: Shipping usually takes 1–2 business days (express orders) and 3-4 business days (standard orders).For international orders: Shipping usually takes 1–5 business days (express orders) and 6-12 business days (standard orders).

What if my package has been lost or stolen?

If your order has been marked as "delivered" but cannot be located, we recommend checking your surrounding area, including the mailroom, mailbox, and asking neighbors or your leasing office to see if they may have come across your package. If you're unable to find it, please contact our dedicated customer service team for assistance via email at support@ninetyninedreams.com. We are here to help.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region.

What is your return policy?

Please check our return & refund policy here.

Can I exchange an item?

We currently do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the desired item.

How do I start a return?

To initiate your return, please visit our return portal HERE. If you have any questions or require assistance with your return, kindly reach out to us at support@ninetyninedreams.com. We are here to assist you.

What makes Ninetynine Dreams lashes unique?

Our lashes feature high-quality synthetic fibers, ultra-thin, durable bands, and long-lasting curls. They are cruelty-free, lightweight, and beginner-friendly, making them perfect for any look!

Are your lashes cruelty-free?

Yes! All our lashes are 100% cruelty-free and made from high-quality synthetic fibers.

Do your lashes work for sensitive eyes?

Yes, our lashes are designed with comfort in mind and are suitable for sensitive eyes

What styles of lashes do you offer?

We offer a wide variety, including natural, dramatic, spiky, Manhua-inspired, strip, and individual lashes, as well as lower lashes.

Are your lashes reusable?

Yes! All of our lashes are reusable. Simply clean off any glue or residue after wearing them using our remover oil and store them in their case to keep them in perfect condition.

How long do the lashes last?

Daily Lashes Glue: Designed for daily use. Holds securely for up to 3 days if not removed daily.Bond & Seal: Lasts 4-7 days and is water, sweat, wind, and tear-proof.

Are the lashes glasses-friendly?

Absolutely! Our lashes are designed to be lightweight and comfortable, even with regular glasses, sunglasses, or 3D movie glasses.

Are lash adhesives included?

We do offer bundles that include lash glue or bond and seal! If you select those options, your lashes will come with adhesive~

How do I know which lash style suits my eye shape?

Our lashes are designed to fit any eye shape! If you would like my personal reference, please share more about your eye shape and style so we can find the lash that best suits you~

Do you have any colored lashes?

Yes, we actually have two pairs of Brown Lashes-- our 90PCs Starluxe Lashes and Fantasy Brown! These are the perfect everyday natural eyelashes.

What lashes would you recommend for beginners?

Our NO GLUE Lashes are perfect for beginners, as they are self-adhesive and require no glue to apply! You can just pop them on within a few seconds with no mess~

What dramatic lashes do you have?

We have a variety of different dramatic lash styles ranging from lash clusters,strip lashes, NO GLUE lashes, and lower lashes! To name a few-- we have our best selling 100PCs Fantasy Lashes, our 100PCs Velvet Lashes, 5 Pairs Bunny Ears, Flora Lashes, and our 80PCs Fantasy Lower Lashes. Let me know if you have any specific questions regarding these styles or others~

What natural lashes do you have?

We have a variety of natural lashes, ranging from our lash clusters, strip lashes, no glue lashes, and lower lashes. To name a few-- we have our 60PCs idol lashes, 100PCs Sunflower Lashes, 5 Pairs Natural Lashes, NO GLUE Stardream Lashes, and Cat Ear Lower Lashes. Let me know if you have any other questions regarding our natural lash styles!

Will I be charged customs fees on my international order?

Yes, customs duties, taxes, and fees may be applied by your local customs office when shipping to countries outside the U.S. These charges are separate from the shipping fees you paid at checkout.

How are customs fees calculated?

Customs fees are determined by the local authorities in your country and may depend on the value of your order and the product category. Rates vary by country.

Do I have to pay customs fees during checkout?

No, customs fees are not charged during checkout. Once your package arrives in your country, your courier or customs office will reach out to you to arrange any necessary duties or taxes before delivery.

Who is responsible for customs fees?

As the recipient, you’ll be responsible for paying any applicable customs fees, taxes, or import charges. Unfortunately, Ninetynine Dreams does not cover these fees.

For further information on customs duties and taxes, feel free to check out our full shipping policy here.

Welcome to Ninetynine Dreams Rewards

💗Get rewarded every time you shop. Collect points and unlock exclusive discounts on future purchases.

How it works

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Earn

Earn points for every dollar spent.

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Redeem points for discounts on your next purchase.

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The more you spend, the more you save.

Redeem your points for lashes + more

Use points on your next purchase, or save them up for higher value rewards.

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